For inquiries on party rentals like bounce houses, obstacle courses, water walking balls, mechanical bulls & much more!
1) Is there a delivery charge?
Delivery within a 40 mile radius of Orange Grove, Texas will incur a minimum $35 fee.
2) Where do you deliver to?
Anywhere in the South Texas. All deliveries outside the 40 mile radius of Orange Grove, Tx will incur a delivery fee. Please call for current delivery rates.
3) Can I pick the unit up?
No, We will deliver set up and pick up.
4) What is the refund policy?
We do not give refunds for cancellations!
5) Cancellation Policy
Customer may cancel or reschedule a reservation for any reason including weather however payment is non refundable. Cancellations will be given store credit for up to one year following the original reservation date. Customer may also transfer credit to a friend or family member within the year. Simply sending an email, text message or leaving a voice message is not enough to cancel a reservation. To cancel or reschedule a reservation call us immediately at 361-446-7012 and speak to a sales representative.
6) What is the Inclement Weather policy?
Customer assumes all weather related risks involved in holding an outdoor event with inflatable’s or any other products of ours. Rock-N-Wall will endeavor to minimize said risk, however, should the rental items become unusable due to high wind, snow, rain, flooding, extreme cold or heat, or any other factor beyond Rock-N-Wall control, customer shall be liable for payment in full of all charges. This is because we carry limited quantities of each product and our equipment is sometimes reserved weeks or months in advance for indoor or outdoor events both locally or outside the immediate area. So when we reserve equipment for your party/event we place that equipment out of service from anyone else being able to reserve or rent it
7) Where can the moonwalk be set up?
The moonwalk / bounce unit can be set up on any level area whether it is grass, cement or asphalt. The unit will be placed on a tarp for added protection and secured down by our staff for safety. We will NOT set up on caliche, rock, gravel or muddy surfaces.
8) Can you set up indoors?
Yes, as long as there is enough ceiling height to accommodate the desired unit. Units can not touch the ceiling or any other objects or damage will occur to unit and property. It is the customer’s responsibility to ensure rented item will fit. If crews arrive and unit does not fit payment is due in full.
9) What kind of power do we need?
The unit should be on a dedicated 110V outlet. The outlet must be located within 100 feet of the unit.
10) How far in advance should I reserve the equipment?
We are always taking reservations for equipment. We suggest 2-6 weeks before your scheduled party. However, we are always happy to try to accommodate last minute bookings if the units are available. Needless to say, the earlier you make a reservation, the better selection of bouncers you have.
11) How can I reserve one?
Call us at (361) 446-7012, and we can schedule your reservation right over the telephone. You can also reserve via email or on the contact page on our web site. Our business hours are Monday thru Saturday from 8am until 8pm. Sundays we are closed. If you get our voice mail please leave your name and number and be assured that we will return your telephone call promptly. If you have additional questions you may also email us at email@example.com.
12) What time do you deliver and pick-up the games?
The day prior to your event we call to confirm the order details, discuss the weather forecast (see inclement weather policy #4 above) and we inform you of the times we will delivery your unit and pick it up based on our schedule. If we do not get a hold of you the day prior because you failed to answer the phone, listen to your messages, changed your phone number, disconnected your phone or any other reason we will assume you no longer want the unit and it becomes available for rent and we will not deliver the unit to you. Nevertheless, we deliver between the hours of 8:00am – 12:00pm and begin picking up our units in the order we delivered starting at 6:00pm – 9:00pm. If your event is at a park or other location which has time limitations associated with the use of the facility inform us so we can make every effort to accommodate your events timeline.
13) How long does it take to set up?
Set up usually takes approximately 15-40 minutes. Please have your payment ready with the correct change and the set-up area free and clear of all debris to include pet waste. In addition, ensure the path way to the area is cleared for easy access of the hand truck (large dolly) and the inflatable amusement ride. This will assure a timely delivery for all customers!
14) Do you deliver on holidays?
Yes – The only days we do NOT deliver is Christmas Eve and Christmas Day. This special time is reserved especially for our families!
15) Can I keep the jumper overnight?
Yes. The jumper must be set up in a backyard or area that is fenced and locked up. There will be an additional charge for this service. Rock-N-Wall Party Rentals, LLC reserves the right to deny any event of this service. We also reserve the right to cancel at any time if we have reason to believe that our property is at risk of injury, theft or due to weather changes (rain, wind, etc).
16) Are moonwalks/bounce houses safe?
Yes! Our units are constructed of industry standard vinyls, fire retardant, and include an inflated safety ramp/step. In addition, all of our rides are inspected by the state for your safety. There should be no problems as long as you adhere to the safety and operating instructions provided by us at the time of delivery.
17) What are my responsibilities?
You MUST adhere to the safety and operating guidelines. A responsible adult must be present at all times when the unit is in use. This person must know the safety and operating procedures and must enforce them at all times. You are also responsible for keeping the unit clean, secure, and safe from damage.
18) How do I know that you’ll show up?
Rock-N-Wall is committed to making kids and parents happy and developing a life long business relationship with our customers. We are a reputable company that takes pride in customer satisfaction and we are dedicated to being the industry leader in our service area of event and party rentals! Unlike other companies working on a part-time basis, this is our ONLY full time business and source of income to support both employee’s and our own families.
Therefore, our reputation depends on YOUR satisfaction. We are committed to making your event or party a success! We have a state of the art reservation system so there is no way for us to “lose” your order! We will deliver on time a CLEAN serviceable unit and friendly customer service. We look forward to servicing your party needs now and in the future. Rock-N-Wall wants to be your ONLY party rental company and is committed to excellence!
Contact Us Anytime
We value our reputation very much; thus, we are committed to making your party a huge success. We utilize the most efficient ways to serve you, from the reservation to the pick-up process.
Address: Corpus Christi TX 78407
Phone: (361) 446-7012
Mon – Sat: 8:00AM – 6:00PM